Why was my campaign rejected?
Ksenia avatar
Written by Ksenia
Updated over a week ago

All advertisers, without exception, must follow our Ad Quality Guidelines. We do not allow links that have detections by Virustotal.

When your campaign is rejected you receive the email notification with the reason why this has happened:


Most common rejection reasons:

  • The landing page or product offered contains malware. Such an offer will result in account suspension and closure if found after initial approval!

  • Landing page/creatives contain or promote an illegal or banned product. We don’t accept campaigns or ads that promote prohibited goods, services, or activities, and promoting them is in accordance with all applicable laws of jurisdiction to which Advertiser Site and/or Campaign is subject (e.g. laws regulating services and products like alcohol, tobacco, drugs, etc.).

  • Auto-Downloads of software/apps are not permitted on any onclick popunder campaign. Your account may be suspended if found on your running campaigns!

  • Copyright infringement. You cannot use marketing material (trademarks, images, banners, pages, or texts) if we receive a DMCA claim to those materials.

  • A fake virus, "scan alerts", or "technical support" ads are strictly forbidden. Claiming a visitor has a virus or falsely scanning the visitor’s device is not permitted.

  • The Landing page is not accessible. We are unable to see the landing page submitted based on your target settings.

  • Inappropriate materials. Your ads or landing page contain gratuitous displays of violence, obscene/vulgar language, or content that endorses abuse, physical harm, or hate-mongering.

If you still do not understand why your campaign has been rejected, feel free to contact the Support Team. Remember to include your full account details and campaign ID(s).

Please note that campaigns are continually reviewed by our staff and an active campaign can be rejected at any time. If, after approval, a campaign was modified in a way that does not follow our Guidelines, your account could be suspended or terminated. The remaining advertising budget may not be refunded, depending on the severity of the violation!

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